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Vision: To see my family and others growing, serving in the Lord.
Mission: To become a successful work at home mom while guiding my kids as they grow.
Goal: To enjoy the gift of motherhood, gift of life, and the gift of work.
WORK EXPERTISE
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Social Media Management and Marketing
Email handling
Customer Service
Technical Support
Data Entry/Encoding/Typing
Transcription
Internet Research
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Special Skills and Knowledge:
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Hootsuite
Web designing
Hardware and Software Troubleshooting
Basic Networking Operations
Active Directory
Remote Desktops
Microsoft Office
Windows Operating System
Macintosh Operating System
Printer Set-up and Troubleshooting
Email Set-up and Configuration
PERSONAL PROFILE
I am a member and student of Filipino Virtual Assistance
community. I have 7 years of experience
in BPO/IT Industry.
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WORK EXPERIENCE
Remote Desktop Support Specialist
Accenture Philippines, Inc. 2015-2016
- GeekSquad Online Support
- Performs advanced PC diagnostic and repair on United States-based
client computers.
- Responds to queries of the PC repair progress through chat
communication and phone calls.
- Sets client's appointment for troubleshooting in store.
- Updates the ticket and database for documentation of work done.
- Performs special tasks like a demo, testing, research and other
assignments as required by the project.
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Desktop Support Engineer
Nike Philippines, Inc. 2012-2015
- Receiving the ticket through database
- Contacting the client to verify the information
- Set schedule for computer's troubleshooting
- Provides hands-on support and resolve the technical issue
- Updates the database and creates detailed report
Service Desk and Email Owner
International Business Machines, 2009-2012
- Taking phone calls.
- Gathering client's information and encoding it to database
- Analyzing the technical issues and provide first level of support
through phone , email, and remote access.
- Updating the database and documenting all the work done to
resolve the issue.
- Escalating the issue to second level of support by gathering all the
information of client , providing detailed and complete description of
the issue.
- Monitoring the ticket and updates the client.
- Creates final incident report and update the remedy database.
NOTABLE RECOGNITIONS
IBM Service Desk Top Performer 2010-2011
Foundation 2010 Desktops Certification (Dell Certified Systems Expert Cert ID 3016)
Completed Enhanced Technical/Macintosh Training in Nike Singapore, Singapore
Top 1 IT Engineer in Nike Southeast Asia Customer Satisfaction Survey
ACADEMIC BACKGROUND
New Era University
Bachelor of Science in Computer Science
2005-2009
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